Shipping & Delivery Policy
At Zury, we are committed to ensuring your order is processed efficiently and delivered securely. Below you'll find key information about our order processing, dispatch times and delivery expectations – all in line with Shopify Payments’ policies and UK consumer protection laws.
Processing & Dispatch
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All items available on our website are currently in stock. If a particular size or colour is unavailable, it will automatically be removed from the product page.
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Orders are typically processed and dispatched within 1–3 business days.
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During peak seasons (such as November to January), processing times may extend slightly.
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Custom or made-to-order products may require an additional 3–5 business days for preparation before dispatch.
Delivery Timeframes
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Standard delivery usually takes 5–10 business days, depending on your location.
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Once your order has been dispatched, you will receive a tracking number via email within 24 hours.
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Please note: once an item has been shipped, we are unable to make changes to the order – this includes delivery address updates or cancellations.
Potential Delays
While we strive to meet all estimated delivery times, certain external factors may lead to unavoidable delays:
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Seasonal demand and holiday backlogs
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Courier service disruptions, strikes or severe weather
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Customs checks, global events or local regulatory issues
We appreciate your patience and understanding in such cases.
For more detailed information, please refer to our full [Terms & Conditions].
Shipping & Returns
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Customers are responsible for return shipping costs, unless the item received is faulty or damaged upon arrival.
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For complete details on how to initiate a return, please review our [Refund & Return Policy].
Need Help?
If you have any questions regarding your delivery or shipment status, our customer support team is here to assist.
📧 Contact us at info@zuryuk.com – we’re always happy to help.