Frequently Asked Questions

💷 What currency are the prices on the site?

All prices on our website are displayed in GBP (£).

📦 When will my order ship?

We aim to process all orders within 1–3 business days.
Once shipped, delivery typically takes 7–10 business days, depending on your location.

You will receive a tracking number via email within 3–5 days after dispatch.

If you have not received tracking details within 7 business days, please contact us at
📧 info@zuryuk.com

🔁 Can I return an order?

Yes! We accept returns for damaged or defective items within 30 days of delivery.

Please note:

• Return shipping costs are the responsibility of the customer (unless the item is faulty).

• Be sure to include your full name and order number inside the return parcel.

• Please wait until your order is delivered before initiating the return process.

For full return instructions, please see our [Return Policy].

❌ Can I cancel my order?

Absolutely — as long as your order hasn’t been shipped yet.

If your order has already been dispatched, you’ll need to wait for it to arrive and then request a return to receive a refund.

📍 I entered the wrong shipping address. What should I do?

If you made an error during checkout, please contact us at
📧 info@zuryuk.com
within 24 hours of placing your order.

We’ll do our best to make the update in time.
After 24 hours, we may no longer be able to modify the address, and unfortunately, we cannot offer refunds for delivery issues caused by incorrect address submissions made after this window.

🚚 How long does shipping take?

Once dispatched, orders typically arrive within 7–10 business days.

We work with reliable and trusted courier partners to ensure your order is delivered securely and on time.